Tag Archives: octribe

Thoughts on the State of Community Management 2015 Report

Last week my friends and colleagues at The Community Roundtable released their annual “State of Community Management” report. This is the fifth year for the report, and the Roundtable team surveyed over 200 global organizations.

Key Points & Findings include:

  • An overview of the excellent Community Maturity model, as well as case studies on ho Microsoft and Johnson Controls have extended the model for internal use.
  • Organizations are still struggling to show ROI (less than 50% in Best In Class organizations).
  • Community Management, as a role and discipline, needs more internal investment and support.
  • Advocacy program need to mature beyond the “MVP Model”.
  • Findings on programming to boost community engagement.

You can view the executive summary here:

And register for the full report here.

I recommend taking the time to download and read the full report.

While at Forum One, I published a similar report in 2008. It’s interesting to note the places where the understanding of the practices and discipline of Community Management have advanced, and where progress seems slower (ROI, Organizational Structure).

I’d love to hear your thoughts and comments! What is your take on the State of Community Management?

Supporting Community Manager Appreciation Day #CMAD

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First established in January of 2010, Community Manager Appreciation Day (#CMAD) is held on the 4th Monday of January to celebrate the role of Community Manager. The celebrations range from small acts of gratitude, like thanking a staff community manager with a note, to major events and meetups all over the world.

Jeremiah Owyang, the event’s creator, is tracking all of the activity on his blog here:
4th Annual Community Manager Appreciation Day: Jan 28, 2013

San Francisco Happy Hour on 1/28
I am helping organize a San Francisco happy hour on the evening of the 28th at District Wine Bar. The event is free, but you must register and RSVP here:
Community Manager Appreciation Happy Hour – San Francisco

Google Hangout from the folks at My Community Manager
Tim McDonald and the team at My Community Manager are hosting a hangout on Google + all day on the 28th – more info at:
My Community Manager G+ #CMAD Hangout 

Again, Jeremiah is doing a great job of tracking all of the activity across the globe via this blog post.

Find YOUR own “A” in CMAD
I originally chose to support #CMAD because I believe that most organizations are underinvesting in and not properly prioritizing the role online communities can play in their marketing, sales and support strategies. I see #CMAD as a way to raise the visibility of the role of Community Management in addition to a whole lot of gratitude for Community Managers being passed around. With that being said, I have a couple of suggestions for celebrating #CMAD:

  • As a baseline, acknowledge the community managers on your staff with thanks and perhaps a small gift
  • Thank a community manager in one of your passion or hobby communities
  • Thank those you have learned from in the space – I threw a shout out to Amy Jo Kim, Howard Rheingold and Joe Cothrel… and I will continue to add to that list on the run up to the 28th
  • Think about how we go beyond “appreciation” for the CM role next year – should it be Advancement? Acceleration? Let’s ave this discussion during the year!

As I look back on my 14 years in the space, I am encouraged by the progress in tools, practices, programs and professional network… but we still have a long way to go! I look forward to seeing Bay Area Community Managers at the Happy Hour on 1/28.

Announcing “Community Secret Sauce”: a Panel Discussion Feb 1st in SF

Join me next Wednesday, February 1st, in San Francisco for the “Community Secret Sauce” panel discussion. The event is part of the #OCTribe  meetup series that Susan Tenby hosts, and these events are always a fun and informative time.

Joining me will be Thor Muller from Get Satisfaction, Rachel Luxemburg from Adobe and Gail Ann Williams from Salon.com & The Well. We will each be sharing “Secret Sauce” examples for online community success. The first part of the discussion will be panel-based, then we will shift gears and solicit the best secret sauce ingredients from the participants in the session. Our goal is to walk away from the evening with a nice list of ingredients for Community Managers and Strategists to use in their day to day practice.

More details on the #OCTribe Meetup site: RSVP here (Registration Required).

Do your Online Community / Social Media initiatives need a living trust?

stepsIt is no secret that there is a lot of turnover happening the social media industry – just take a peek at the regular “People on the Move” updates on Jeremiah Owyang’s blog. This is only going to get worse as more organizations adopt social media, organizational structures change, the economy improves, and people in social roles mature (or burn out).

One key reason I bring up the growing churn in the industry is this: Social media and Community programs suffer when staff turns over… especially when that staff is the senior leadership that helped make key platform, policy and program decisions, or community managers that have built relationships with large swaths of the community.

I was talking about this with some folks at the eMarketing Summit in Portland last week, and the concept of a “Social Media Living Trust” surfaced.  What if, as part of the requirements for social strategy & governance, senior leadership had to create a living trust document that outlined:

  • A look forward: The 3-5 year strategic plan, with assumptions about market conditions, platform, staffing, funding and performance metrics.
  • A look backward: The rationale and history behind key decisions like: platform, policy, team structure, personal, etc.
  • An overview of most active / impactful members & subgroups
  • Naming the person / team that would succeed the current team, and assume stewardship of the community / social program?
What components of the “living trust” am I missing? Would this be valuable in  your organization? Would it be viable? I’d love to discuss via comments,  or use the hashtag #smoclt on twitter.

Online Community Roundtable – now Online Community Tribe

Howdy Folks – you may have noticed a name change to the Online Community Roundtable group. What’s up with that?
The primary motivation was to give a home to all the great activity that has sprung up with community managers and strategists around the #octribe tag. The tag sprung out of a conversation that Randy Farmer, Gail Williams, Kaliya Hamlin Scott Moore and I had in the summer of 2009 about a way to connect the emergent community of community practitioners – we discussed many things, including a regular blog-based discussion. It is pretty amazing to me that the #OCTribe tag was the thing that got traction.
The second motivating factor is that good friends Rachel Happe and Jim Storer are trying to build a business around the “Community Roundtable“. They’ve gotten a great start, and I don’t want to confuse folks with similar labels.
Has the intention of the group changed? Not really – I would love OC Tribe to be an aggregator of community best practices, high value events and a place to post key resources and jobs. To that end, you will notice a growing list of folks being added as admins for the group. Admins are charing some sort of regular regional meetup for community pros.

So, that’s an overview of the name change in a nutshell. If you have any questions, please let me know!

Update: I found Gail Williams original post about the origin of #octribe:
Are we a Tribe?


Next Online Community Roundtable: 12/16 at Yahoo!

The next Online Community Roundtable is Thursday, December 16th, at Yahoo! in Sunnyvale, CA.

I’ve been hosting the Roundtables since July of 2005, gathering community and social media strategists to discuss real world problems, opportunities and techniques to create successful social strategies.

The format is conversational – the first hour is social, and the next 2 hours are a facilitated discussion about topics the group surfaces during the social hour.

If you work in the online community field and are in the neighborhood on the 16th, I encourage you to join us.

Please RSVP here:

Announcing Community Chat!

I’m pleased to announce that tomorrow, Wednesday October 13th, Thomas
Knoll (@thomasknoll) and I will be kicking off a weekly podcast:
Community Chat!
Every Wednesday at 12 Noon PT, Thomas and I, plus a special guest,
will talk about the building, managing and growing healthy online
communities.Details for tomorrow’s show:
Title: Episode 1 – Community Chat Kickoff!
Time: 10/13/2010 03:00 PM EDT
Episode Notes: The kickoff episode of Community Chat! Bill Johnston
and Thomas Knolls will be discussing the premise of the Community Chat
podcast with special guest Randy Farmer. Will also be getting a
preview of Blog World Expo from Check Hemann.

You can access the show (and archives) here – http://bit.ly/cmtychat

The tag for the podcast, and subsequent discussions is #cmtychat.