Bill Johnston: Online Community Strategy

The Small Company, Big Image blog has published a very flattering post about the Autodesk online communities.

It’s really satisfying to see external validation of the strategy that we developed and exectued on over the last few years.

Thanks Cynthia!

As I mentioned on the OC Report blog…

Apologies in advance for being way too excited about this!

Francois from the Future of Communities blog just posted an article with access to the full research that Prof. Paul Dholokia from Rice conducted for the Ebay article in the October issue of HBR.

Link:
Customer service communities at eBay (full research paper available)

You may recall Jim mentioning the article on the OC Report blog back in November here.

Hello world, again.

Lot’s of change happening, to get 07 off with a bang.

First, I left my job at Autodesk to take a job with Forum One Communications. Among other things, F1 runs the Online Community Summit confernce, and also hosts the OC Report blog. I’m coming on as Director of Community and Research, a role that will put me squarley in the middle of a network of people who all work in an space that I love working on most, online community.

I’ll be a regular contributor to the Online Community Report, and as such, you will see some cross posting between the OCR and this blog. I wanted to establish a personal blog to cover a broader range of topics, including personal observations, activities and, in general, things I’m paying attention to.